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4. Operational Best Practices
- Avoid split payments for a single order - send the full amount at once.
- Test new wallets with a small amount before sending larger funds.
- Account for volatility: Exchange rates can change if there is a delay between funds arrival and execution. For large transactions, consult support to reduce slippage.
- Plan for limits: Notify your bank and the platform in advance for large or regular transfers to avoid automated blocks.
- Maintain SOF documentation for all significant transfers.
- Avoid suspicious patterns: Repetitive or structured transactions may trigger compliance reviews - provide context in advance if needed.
- To avoid payment issues caused by name mismatches, we recommend using a personal bank account registered in your own name instead of a joint account
- Contact platform support immediately with full payment details (date, amount, reference, screenshots).
- Prepare SOF/SOW documents and proof of transaction.
- Do not resend funds until the issue is clarified.
- Request a SEPA recall code from your bank if possible - this speeds up reconciliation.
- Keep all correspondence for future reference.