EN
8. Frequently Asked Questions (FAQ)
Q: Can I split a payment for one order?
A: No - split payments may cause delays and rate changes.
Q: What is the cool-down period?
A: A mandatory 24-hour pause after verification to allow time for additional checks and review.
Q: What should I do if my bank recalls a payment?
A: Contact support, provide the SEPA recall code if available, and wait for clarification before retrying.
Q: Can I share my account with a third party?
A: No, unless there is an official power of attorney or legal authorization.
A: No - split payments may cause delays and rate changes.
Q: What is the cool-down period?
A: A mandatory 24-hour pause after verification to allow time for additional checks and review.
Q: What should I do if my bank recalls a payment?
A: Contact support, provide the SEPA recall code if available, and wait for clarification before retrying.
Q: Can I share my account with a third party?
A: No, unless there is an official power of attorney or legal authorization.